Resource
Patient Resource Center
Thank you for scheduling your visit with Ocean Skin and Vein Institute.
First time visiting a dermatologist or coming back for a follow-up appointment? We know that you might have some questions prior to your visit, so here's everything you need to know to prepare ahead of time.
We hope you find this page helpful, however, if you have any additional questions or concerns after reviewing our "Patient Resource" page, please call us at
Manhattan Beach (310) 546- 7780
Torrance (310) 370- 5670
Tustin (714) 731- 0061
or email us at info@oceanskinandvein.com
Making an appointment:
As a new patient, please make sure to have the following documents ready at the time of making your first appointment.
When calling, please have a credit card number available, so we may hold your scheduled appointment time. We will not run any charges at this time and you are welcome to pay for your appointment with another card or method of payment.
In addition, please make sure to have your insurance card with you so that our staff members can verify your eligibility. Please keep in mind that not all treatments are covered by insurance, therefore an out-of-pocket payment will be required if you choose to move forward with the treatment.
While cosmetic consultations are not complimentary, the consultation fee will be waived should you wish to have a treatment during your consultation appointment. Please call for consult fee information.
Necessary Items to Bring to Your Appointment
- Photo ID: a valid government-issued driver's license or passport.
- Insurance Card: Ensure you have a physical or digital copy of your insurance card, please bring it to your appointment or email us a digital copy front and back prior to your visit.
- Credit Card:All patients must have a credit card saved on file.
- Preferred Pharmacy Information: Please provide us with your preferred pharmacy information.
Checking-in
Upon arrival please inform our receptionist of your appointment so that we can start your registration process. Our receptionist will then hand you a sanitized iPad for you to complete your intake information and consent forms.
During your appointment
Your appointment time varies depending on your specific needs. We have allocated a timeframe in which you will have the opportunity to speak to our providers about the concerns you mentioned when you made the appointment. We understand other concerns may arise during your visit and will do our best to address them. Please understand that we may need to schedule a separate appointment if the time allocated is not sufficient enough.
Checking-Out
After your visit, either a medical assistant or our receptionist will go over any recommendations our providers have tailored to your needs. At this point, we can also schedule your follow-up visit upon check-out.
Appointment Reminders and Cancellation Policy
Appointment reminders will be sent via text message 24 hours prior to your appointment for medical and cosmetic treatments. Please confirm whether you will be able to attend, need to reschedule, or have to cancel your appointment.
A fee of $150 will be charged to your credit card on file for all cosmetic procedures canceled or no-showed on the same day.
Health Insurance
We partner with most major PPO insurance carriers. We ask that you have all of your documents whether they are a physical copy or in a digital format at the time of your appointment. In addition, a valid government ID is necessary. By verifying this information we can determine if your insurance coverage is active and the amount of your co-pay; thus allowing us to bill your insurance.
In order to confirm that we are a preferred provider in your network please contact your insurance prior to scheduling your appointment.
If you are a self-paying patient, an initial consultation fee is $250 and follow-up visits are $150. A virtual medical visit is $150. The pricing of any procedures that are recommended will be discussed with you at the time of your consultation appointment and payment is due at the time of the procedure.
Please note, having a contracted plan and/ or an insurance-covered procedure does not guarantee that your insurance will pay for your entire visit. In addition, all prices for insurance-billed services are set by the insurance companies. The dollar amount insurance companies cover can differ based on the patient's insurance plan. At our practice we are not able to see details about your insurance contracts, so we advise that you understand your plan thoroughly before seeking medical care.
PPO Health Insurance Plans We Accept
All payments, including co-pays, deductibles, and non-covered services, are due at the time of service. Payments can be made online or in person via credit card, check, or cash. Payment plans may also be available in select circumstances.
Cosmetic procedures are not covered by insurance and payment is due at the time of service. A deposit may be required at the time of scheduling and will be applied to your final payment. If there are any questions about your coverage, payments, or our policy, please contact us directly. We are happy to help!
Billing and Payment
When should I expect my bill?
Processing time for insurance payments varies depending on your health insurance provider. This process can take anywhere from a few weeks to as long as 3 months. If you have yet to receive a statement and are expected to have an outstanding balance due to your insurance plan please contact one of our offices.
Please make sure you have your most recent contact information on file (i.e. phone number, email, and email).
How can I pay my bill?
Insurance Patients:
We offer multiple ways for our patients to pay their statements. Depending on your insurance you may receive a statement to the email address we have on file, in which you can pay through the link provided on the email, mail a check, or pay in person at one of our locations.
Out-of-Pocket Patients:
All out-of-pocket patients are required to pay at the time of treatment unless organized otherwise by one of our staff members.
Patients may receive interest-free financing through CareCredit. CareCredit is a healthcare credit card that may be the key to getting the procedures you want now and paying for them in installments.
